A great leader pays attention to the ideas of their employees before replying. Your employees need to provide you with their ideas, share their concerns concerning the business, and pass along information and general day-to-day chit chat. I highly recommend you avoid distractions and interrupting - even when you already know the response. Always let your employee have their say, especially if you are already prepared to disagree with them - it's possible you'll learn something that changes your mind.
http://waynemessick.com/leadership-development/what-on-earth-is-successful-business-leadership-do-you-have-what-it-requires
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