Here is a workplace mediation video, part of a DVD series. This workplace mediation video is one involving two work colleagues in conflict. The workplace mediation DVD shows the intake assessment stage and demonstrates how the 5 step mediation process is used to manage disputes in a constructive and productive way. This video provides a perspective that is very helpful when building your workplace mediation skills and for recognizing conflict that can be managed successfully - in order to get the team back on mission again.
http://www.waynemessick.com/conflict-resolution/workplace-mediation-conflict-resolution-process
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