Leaders focus on customer satisfaction. They are always asking themselves and their team, what do our customers want that they aren't getting from us now? They know that the customer's wants and desires must be met 24/7/365 if they are to remain the vendor of choice, the sole source supplier - rather than the last resort. Leaders never cut corners when it comes to their customers - the ones they have right now and the ones they want to do business with in the future.
http://www.waynemessick.com/leadership-development/is-leadership-a-human-skill-or-what
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