Leaders are people who relentlessly focus on productivity. They always ask themselves and their colleagues, "what can we do to be more productive", to get the jobs done more effectively. Family businesses also have the task of considering the productivity characteristics of the members of the successor generation and how they work together with the managers and supervisors who represent the senior generation of owners. Leaders know that everything they do takes the organization closer to or farther away from their objectives.
http://www.waynemessick.com/leadership-development/is-leadership-a-human-skill-or-what
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