Great leaders are great listeners. The best leaders are proactive, strategic, and intuitive listeners. Leaders know that knowledge and wisdom don't come from talking, they and the other critical characteristics of effective leaders come from listening. Effective leaders seem to have an almost uncanny ability to understand what is not said, witnessed, or heard. Leaders must know how to listen -- and the art of listening is more subtle than most people think it is. More than the physical ability to hear - not just hear the words coming out of the mouths of their direct reports, effective leaders want to listen. If you want to be a better leader, stop talking and start by listening to this video.
http://www.waynemessick.com/leadership-development/your-most-important-leadership-skill-listening-leadership-skills-for-managers-part-4
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