Probably the most overlooked element of workplace conflict resolution is simply the willingness to mediate the issues. That requires the parties to at least be willing to step back from the battle and consider the possibility of a solution that benefits the individuals themselves, their 'fans', and the organization. Needless to say this is the first step toward a workable solution and should be taken on before the people with the conflict have recruited followers to their side f=of the story. The more people who have bought in to the problem the harder it will be to solve it.
http://www.waynemessick.com/conflict-resolution/how-to-resolve-conflict-2
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